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Likelihood of a ban reversal?
Just as title says.
My account got banned and I would love to get it reversed ASAP.
Before you assume, I went to log on to Dead by Daylight on my Xbox account and it says I have been banned until October 2, 2034. That leads me to believe that on October 2, which was Wednesday last week, my account was compromised. I work 50-60 hours a week, have 2 kids and a third on the way, so if I do play during the weekdays, it's not long or often.
I traveled to Virginia this past weekend for a tattoo convention, and during my travels, I got a notice from my credit union that there were suspicious transactions from Microsoft, and upon further investigation, there were multiple charges on my debit card attached to my Microsoft account for dead by daylight totaling almost $150. I disputed the transactions and got my money back. I also updated my Microsoft account information and re-secured my account.
The email associated with the orders was a Russian email.
So, between all this, I am 100% that somehow someone in Russia got access to my Microsoft account, then used my card to get Dead by Daylight for PC and then whatever they did which led to my ban.
Having played this game off and on since 2017, I have put a lot of time (around 1.5k hours), money for DLC and cosmetics, and effort into this game and I love playing this game, even with its flaws.
Anyone else have anything like this happen to them? If so, were you successful in getting a ban reversed? How long did it take? I submitted a ticket and attached multiple screenshots showing the details with the orders, the email associated with the orders, and the fraud ticket my credit union opened with these charges.