Error 8007

This is the support link that Mandy posted earlier in the thread:

https://forums.bhvr.com/dead-by-daylight/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.deadbydaylight.com%2Fhc%2Fen-us

That's how I contacted support initially, through "Submit a Request." I have also been informed that my account has been fixed, though I have not yet been able to test it. Try contacting support by that method, if you haven't yet.

In your PC type that

Dead by daylight summit a request

And select the correct options and your information, like ID (gamertag in Xbox) and if you have that your Cloud ID (of dbd), and assistant of dbd will send you an email

You've missed a lot of information in this thread.

It's account based, not your install. You girlfriends account isn't affected obviously, but yours is. You need to contact support, just read through some other posts, or my latest post if you want, to find what you need to do.

They told me twice as well that it may take some time to fix, I was never told to wait for the hotfix however, and from when I sent my ticket until it was resolved, it took about 18h, though I sent it at what would be late-night in Canada, if that's where the support team is located as well. From first reply to my ticket to solution was about 7.5h. They are clearly able to fix this, but it seems like some may be unfortunate in which person working the support they get to handle their ticket maybe? I requested specifically to be handed over to the part of support that handles tech issues such as this, as that's what Mandy seemed to suggest was the group that could handle this issue, maybe that helped? I'm not sure.

Also, make sure to give them your in-game name, as well as your account name (the one that shows in the top left on the xbox app, name#4digits), if you didn't supply both.

Hey y'all, I wanted to provide my (hopefully final) update on this. I submitted a ticket with my username#code via Dead by Daylight support page and my issue was resolved in 12 hours.

Click the above-mentioned link, Submit a Request, and it'll open "the Observer." Answer the prompt asking which platform you're on, "02. PC - Windows Store," "05. Technical Problem" "1. Error Code" and as it guides you through all troubleshooting just click "Next Troubleshooting Step." It'll ask what your name and Cloud ID are, just put your username and the 4 character code after it. It'll then ask for your email for follow up.

Once you get the default email response from support confirming they received your report, respond and let them know this is a known issue and link to this thread. Advise that you've attempted all self-troubleshooting methods unsuccessfully.

That is when I got my response indicating my account was fixed. If anyone needs help locating their #code, I can try to find yours if you give me your username; I just want to help as many people get back into the fog as possible.

Are you playing through the xbox client for PC? If so, it'll show in the top left of the client

If you click your name in the top left, and then show profile, you'll see both your player ID as well as your in game name there.

If you're playing through Windows Store, I don't know if there's a way to see it.

Hello everyone here on the forum. I've been having this problem for a long time now. I thought it was something related to the game but from what I understand, is it related to the user account? I installed the game on another account and it works normally. Here was the only place I found talking about this error. I was unable to submit a request on the support site. The chat stops giving me options when I put "error code".

Edit: Oh! I understand now.. to submit the request is not through the chat. Well I received a confirmation email. I'll be waiting and any news I'll post here again.

please fix my game

It has been 2 weeks since the update and I still can not connect. I have spent 2 years playing this game, I spent hundreds of dollars on this game. This needs to be fixed.

Update 6.7.1 install and still the same error code. Starts to lose patient with these developers. And always a discrepancy between the version we launch and the version xbox tells us we have downloaded.

Yes

So, patch released today, and not a mention of any compensation so far. Great. Also no reply to my request to get the "SHOPPINGSPREE” bloodpoint code re-activated for those of us on Windows Store, as none of us could use it before it was deactivated, costing us a further 200k there.

If it was Steam, there's been 500k bp rewards in the past that's been given for less than a day of being unable to access the game. 500k x2 weeks = 7m, plus the 200k for the SHOPPINGSPREE code we couldn't use, plus honestly extra for it taking two weeks to release a patch to fix it, so 10m sounds perfectly fair imo.

Or, again, let us move over to Steam, stop updating the Windows Store version completely, and give us a flat 50m bp on top. It'll save you money and time in the long run, and it'll be much better for those of us on the Windows Store version. It's a win-win, no reason not to do it.

Is it fixed for you all yet? Since the update today I am still getting 8007 I haven't played in a very long time and I am very upset

How am I supposed to find my could ID if I can't get in the game??

GT: l 1 l Castelli

@Mandy Hey Mandy thanks for all the help and support. we as the community might be alil mean with our words. Just know its for the patience of this awesome game. thanks for your patience with us. also i would love to transfer my xbox account to steam...just saying. have a good one Mandy and thanks again

We'll be waiting for a long time. The only ones that get quick compensation are Steam players.

For me it said 100k and 600k when I started the game now, I only received 600k though.

600k, for not being able to access the game for 2 weeks? Really? Steam has gotten 500k for being unable to access the game for a few hours in the past. By that logic, we should be getting 20m+ BP.

500k BP per day is completely fair, especially since it's been so long without being able to access the game. Bare minimum should be 7m. However, since it was SO LONG, with NO ACCESS at all, 10m is fair imo.

If you include the fact that we were never able to use the “SHOPPINGSPREE” code for 200k BP, that means we really only got 400k for our troubles. Really?

This is a new low.

BHVR, you know for a fact, that if this happened to Steam, you would've given ALOT more. Many, many millions more. Why be so greedy about it? Windows Store players are already far behind Steam due to lots of codes not working on Windows Store, as well as just having been around for many more years. Giving us 10m BP will not be detrimental to you AT ALL, it will only buy you a little bit of good will from the community, but instead you decide to give us a 400k slap in the face? That amounts to under 28.6k BP per day until the patch was released, which doesn't even seem to have fixed the issue for everyone.

28.6k bp per day that the game was unaccessable. Steam has gotten 500k for a few hours in the past. That clearly shows how little you guys care about us. Why? Why, even when it would cost you nothing at all, since you do not sell bloodpoints in any way, would you treat us MUCH worse than Steam? All you have to do is type in a higher number, one time, to give to us that had the issue, yet you decide to short-change us, for no good reason what so ever.

Why? @Mandy

I've started to get this message today on XBox Series X