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Error 8007
Comments
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This is the support link that Mandy posted earlier in the thread:
That's how I contacted support initially, through "Submit a Request." I have also been informed that my account has been fixed, though I have not yet been able to test it. Try contacting support by that method, if you haven't yet.
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Hi, you can go here and give a request https://support.deadbydaylight.com/hc/fr
As had said Mandy, you have to explain the problem with the error code and you have to give them you username with the # code or the cloud id.
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In your PC type that
Dead by daylight summit a request
And select the correct options and your information, like ID (gamertag in Xbox) and if you have that your Cloud ID (of dbd), and assistant of dbd will send you an email
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I'm having the same issue (since update) and I found a way that
I CAN GET IT WORKING!
but it only works when I'm signed in with my girlfriemds account. As soon as I switch back to mine I get the same
Error code: 8,007
Also, has anyone tried requesting a refund from Microsoft?
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You've missed a lot of information in this thread.
It's account based, not your install. You girlfriends account isn't affected obviously, but yours is. You need to contact support, just read through some other posts, or my latest post if you want, to find what you need to do.
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I contacted support with my details and was told to wait for the hotfix, saying "I must let you know this investigation could take a while".
I replied citing this thread asking them to fix my account individually before the hotfix and I'm still waiting for a reply.
Sounds like it might be a while before we can play again...
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They told me twice as well that it may take some time to fix, I was never told to wait for the hotfix however, and from when I sent my ticket until it was resolved, it took about 18h, though I sent it at what would be late-night in Canada, if that's where the support team is located as well. From first reply to my ticket to solution was about 7.5h. They are clearly able to fix this, but it seems like some may be unfortunate in which person working the support they get to handle their ticket maybe? I requested specifically to be handed over to the part of support that handles tech issues such as this, as that's what Mandy seemed to suggest was the group that could handle this issue, maybe that helped? I'm not sure.
Also, make sure to give them your in-game name, as well as your account name (the one that shows in the top left on the xbox app, name#4digits), if you didn't supply both.
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They didn't explicitly say to wait for the hotfix but I felt that was implied. I think you're right maybe my ticket went to the wrong department. Depending on what their reply is to my last email I may ask to be handed over to the part of support that handles this issue.
I gave them my in game name and # ill send through my xbox name now.
Hopefully this gets sorted soon. A couple more of my mates have just gotten into dbd this week and I can't play with them :(
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I contacted support once and they fixed my issue for me straight away idk what’s going on for u guys asking the wrong things
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now i dont get the 8,007 error it says initialization error and says to restart and i havent done anything since the error
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Hey y'all, I wanted to provide my (hopefully final) update on this. I submitted a ticket with my username#code via Dead by Daylight support page and my issue was resolved in 12 hours.
Click the above-mentioned link, Submit a Request, and it'll open "the Observer." Answer the prompt asking which platform you're on, "02. PC - Windows Store," "05. Technical Problem" "1. Error Code" and as it guides you through all troubleshooting just click "Next Troubleshooting Step." It'll ask what your name and Cloud ID are, just put your username and the 4 character code after it. It'll then ask for your email for follow up.
Once you get the default email response from support confirming they received your report, respond and let them know this is a known issue and link to this thread. Advise that you've attempted all self-troubleshooting methods unsuccessfully.
That is when I got my response indicating my account was fixed. If anyone needs help locating their #code, I can try to find yours if you give me your username; I just want to help as many people get back into the fog as possible.
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Hi bro.
Please help me with my user number.
ID: CGY Magmar
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Are you playing through the xbox client for PC? If so, it'll show in the top left of the client
If you click your name in the top left, and then show profile, you'll see both your player ID as well as your in game name there.
If you're playing through Windows Store, I don't know if there's a way to see it.
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Hey man,
would you be able to help me with my user number please?
ID: Ramiro191
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It is day 10 and I am still unable to play
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Ramiro191#a9e0
CGY Magmar#a41d
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Hello everyone here on the forum. I've been having this problem for a long time now. I thought it was something related to the game but from what I understand, is it related to the user account? I installed the game on another account and it works normally. Here was the only place I found talking about this error. I was unable to submit a request on the support site. The chat stops giving me options when I put "error code".
Edit: Oh! I understand now.. to submit the request is not through the chat. Well I received a confirmation email. I'll be waiting and any news I'll post here again.
Post edited by nfbneto on0 -
Did anyone else get a fix or help? What happen to all of you..?
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please fix my game
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Nope, game is still unplayable.
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both, please follow my advice in this thread and contact Support who can resolve this issue for you.
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So I contacted support, had a very nice fellow. He said that he applied some fixes to my account and my account does work.
He also said there will be compensation at a later date for those effected. "We should keep an eye out on social media for when its sent" (Twitter)
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It has been 2 weeks since the update and I still can not connect. I have spent 2 years playing this game, I spent hundreds of dollars on this game. This needs to be fixed.
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hi, I'm sorry that you're facing this issue, as has been advised in this thread, please contact our Support team who can resolve the issue for you at an account level, there is nothing I can do here on the forum.
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Update 6.7.1 install and still the same error code. Starts to lose patient with these developers. And always a discrepancy between the version we launch and the version xbox tells us we have downloaded.
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Are you having the 8007 error on Windows Store?
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Yes
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can you give me your game id please?
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So, patch released today, and not a mention of any compensation so far. Great. Also no reply to my request to get the "SHOPPINGSPREE” bloodpoint code re-activated for those of us on Windows Store, as none of us could use it before it was deactivated, costing us a further 200k there.
If it was Steam, there's been 500k bp rewards in the past that's been given for less than a day of being unable to access the game. 500k x2 weeks = 7m, plus the 200k for the SHOPPINGSPREE code we couldn't use, plus honestly extra for it taking two weeks to release a patch to fix it, so 10m sounds perfectly fair imo.
Or, again, let us move over to Steam, stop updating the Windows Store version completely, and give us a flat 50m bp on top. It'll save you money and time in the long run, and it'll be much better for those of us on the Windows Store version. It's a win-win, no reason not to do it.
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I have the same issue, how do you contact support to get this resolved?
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If you still have the issue after attempting a couple of times today after the hotfix, please give me your player ID
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Gamertag : TuiLy FR
ID in-game : TuiLy FR#f5fe
I don’t have the cloud ID in memory. I find it distressing to have to pass "priority" by giving these id here when it should be settled for everyone since the time we wait! Do you do all identifiers manually internally?
You may not be able to tell me why this same account works very well on the X series..
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Is it fixed for you all yet? Since the update today I am still getting 8007 I haven't played in a very long time and I am very upset
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Did you contact support? https://support.deadbydaylight.com/hc/en-us
Select submit a request, go through the questions and troubleshooting from the chatbot, mention the 8007 error code, your in-game name, and player or cloud ID (if you have it.) That's what worked for me.
I just searched for your name on the game - if your in-game name is raygunstewTV, I think your player ID is #e017 , so be sure to include that when you report the bug. Once I sent my player ID on my ticket to support, it took about 24 hours for them to apply the manual fix to my account. Hope this helps
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How am I supposed to find my could ID if I can't get in the game??
GT: l 1 l Castelli
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If you're playing through the xbox pc client, it'll show in the top left of that window. Not sure if you can see it if you're on the Windows Store version of the game sadly.
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It looks like you're on Xbox, so your issue is not connected to this one which is particularly a windows store issue. I would suggest starting your own thread with the information around the errors that you are facing.
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I'm getting the same error though
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The error that's discussed in this bug report is specific to Windows Store players, which is why I suggest you make a separate thread, as any information on this thread is directly related to Windows Store, not Xbox.
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I understand you're able to play normally now, can you confirm that's the case?
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Hi we can see you haven't logged in yet since the update yesterday, can you attempt to log in please (note you may need to do this twice), and play a match (either role). Thank you.
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Now just waiting for the compensation rewards :)
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@Mandy Hey Mandy thanks for all the help and support. we as the community might be alil mean with our words. Just know its for the patience of this awesome game. thanks for your patience with us. also i would love to transfer my xbox account to steam...just saying. have a good one Mandy and thanks again
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Yes I can play normally, thank you for making the effort to recover my id on this subject.
It lacks transparency as to what was really the problem behind it. Anyways
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We'll be waiting for a long time. The only ones that get quick compensation are Steam players.
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I just received a notif by launching the game that shows me 500k bp and 600k bp but I only got the 600k blood points.
I do this in less than 5 hours of play.. remember most of you here couldn’t play for more than 10 days. A shame.
No compensation for the fault when this is the most important.. 10 days late on a fault is so loooonnnnnnng.
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For me it said 100k and 600k when I started the game now, I only received 600k though.
600k, for not being able to access the game for 2 weeks? Really? Steam has gotten 500k for being unable to access the game for a few hours in the past. By that logic, we should be getting 20m+ BP.
500k BP per day is completely fair, especially since it's been so long without being able to access the game. Bare minimum should be 7m. However, since it was SO LONG, with NO ACCESS at all, 10m is fair imo.
If you include the fact that we were never able to use the “SHOPPINGSPREE” code for 200k BP, that means we really only got 400k for our troubles. Really?
This is a new low.
BHVR, you know for a fact, that if this happened to Steam, you would've given ALOT more. Many, many millions more. Why be so greedy about it? Windows Store players are already far behind Steam due to lots of codes not working on Windows Store, as well as just having been around for many more years. Giving us 10m BP will not be detrimental to you AT ALL, it will only buy you a little bit of good will from the community, but instead you decide to give us a 400k slap in the face? That amounts to under 28.6k BP per day until the patch was released, which doesn't even seem to have fixed the issue for everyone.
28.6k bp per day that the game was unaccessable. Steam has gotten 500k for a few hours in the past. That clearly shows how little you guys care about us. Why? Why, even when it would cost you nothing at all, since you do not sell bloodpoints in any way, would you treat us MUCH worse than Steam? All you have to do is type in a higher number, one time, to give to us that had the issue, yet you decide to short-change us, for no good reason what so ever.
Why? @Mandy
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Honestly, I don't even really care much about bloodpoints. Being unable to play while a tome is active means missing shards / rift fragments, which is what I am more annoyed about. I thought they would address this to some degree with whatever compensation they were planning.
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I've started to get this message today on XBox Series X
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just popping in as i've been notified i got 500k and 600k and only got the 600k.... rather odd....
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