Please check if your issue has already been reported first!

When reporting a bug, please follow the template provided, otherwise the report will be declined. The information requested is vital to allow us to correctly reproduce and then fix what you are reporting.

The new store is causing my game to crash consistently

Turbs
Turbs Member Posts: 20
edited May 5 in Bug Reporting

Step one: Open DBD
Step two: Open the store
Step three: Crash
Step four: See this pop up in the crash report

Fatal error: [File:C:\J2\lPCs\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] CurrentQueue.Fence.D3DFence->GetCompletedValue() failed at C:\J2\lPCs\Engine\Source\Runtime\D3D12RHI\Private\D3D12Submission.cpp:939 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 97574018 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 97373270 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 97419625 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 97434848 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 97459071 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 91313015 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 91289201 bytes
kernel32 {0x0000000000000000} + 95044 bytes
ntdll {0x0000000000000000} + 337585 bytes

I have not ever had this problem until the store got updated. Any idea what might be causing this?

DeadByDaylight.log

Post edited by BoxGhost on
1
1 votes

Declined · Last Updated

This looks like a technical issue, if you still require assistance please ask other forum users in the Ask the Community sub section as we do not offer technical support on this forum. Please contact our Support Team here: https://www.bhvr.com/contact-us-2/

Comments

  • Shift
    Shift Member Posts: 2

    Hello!

    Wanted to add that I have a very similar issue, it gives me the same exact crash report but for me it just happens randomly whenever I am in a match.

    It has happened to me over 10 times in the past week and would love for there to be a solution.

    Posting this comment so I can find it back quickly when theres a fix

This discussion has been closed.