Please note: Although we may stop by occasionally, this is not a developer Q&A.
Kill Switch update: We have temporarily disabled The Legion due to an issue that allows for infinite power spam. The Legion will be re-enabled once this issue is fixed.

http://dbd.game/killswitch

My account was banned for breaking TOS but it wasn't me.

Fydem
Fydem Member Posts: 2
edited July 2024 in Ask the Community

On July 14th my Steam account associated with dead by daylight was compromised and stolen, it wasn't until July 15 that I had my account back thanks to steam support. After not playing dead by daylight for 2 weeks I enter the game to be received with a Perma Suspension for what it seems for no reason. I didn't receive a warning, an email or reason for the ban. I'm not banned from Easy Anti Cheat but from the game dead by daylight itself. I contacted support about it but they said my ban wouldn't be lifted. Any activity that may have broken the EULA wasnt me since my account was compromised. Please what can I do in this situation.

Post edited by Mandy on
Tagged:

Answers

  • Jarky
    Jarky Member Posts: 677

    Nothing the community can do to help you with this unfortunately, only support can deal with this.

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 24,862

    I'm sorry but as you have had your appeal already with our Player Support Team, they cannot assist you any further. Whilst I appreciate that your Steam account was compromised, it is the account holders responsibility to uphold the safety of their acount, there is nothing we can assist with in that matter.

This discussion has been closed.