Can't login into the game - "Cannot Connect To Store"

VentingSylar · July 2025

Everytime I try to login into the game I the following error message:

20250714160303_1.jpg

I veryified my files and restarted steam and still keep getting this error message preventing me from logging into the game.

I'm on steam

Happens whenever I boot up the game.

FlorasticFlora · July 2025

Same issue here too! Can't login at all on the steam version and same login error loop. I have a copy of the game on Epic so I installed that version out of curiosity and the epic games version logins no problem at all! No idea whats up with the steam version right now. Tempted to use the cross progression system to continue my anniversary pie grind on the epic games client; a bit of a hassle though and sucks for anyone else that dosent have an extra copy of the game on a different platform.

ThatRyanB · July 2025

Thanks for flagging this. The team is actively investigating this issue as I type. If anyone here has Player Logs they can share related to this error, I can make sure they're passed along to the team.

I've also updated the post title to include the error name to help signpost to other folks who may be running into this issue.

FlorasticFlora · July 2025

I'm assuming the logs in the appdata folder? I'm on Linux so I had to find out out how to find the same directory on mint but I think i found the player logs you want. I've uploaded them to a google folder, didn't want to bombard this post with all eleven files so here's the link to that google folder. Let me know if there's any issues viewing the google link; should have permission to see with the link provided

https://drive.google.com/drive/folders/1t7fkhdd9zmielAYzlAIBWlQZqVJMnioY?usp=sharing

Thanks so much for looking into the issue!