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Game crashes

velosinhooo
velosinhooo Member Posts: 296
in Bug Reporting

SUMMARY OF THE ISSUE:

So, yesterday, I was having a problem opening my game. Then I deleted and reinstalled DBD. After that, I went to play at the end of the day, and every single time I join a match, I eventually crashed. It has happend somewhere around 7 times now. It happends every single game. I sincerely am so mad right now, as independent of if I'm trying to play as killer or survivor, i crash out of the match. It has happend twice as I was unhooking someone, now happend again as I was sacrificing the 3rd survivor and hatch was going to appear. It is so ######### frustrating to get suspended for something I have absolutely no control over.

PLATFORM: PC

STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED:

After hooking 3rd survivor. After unhooking survivors. After hitting survivors.

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Comments

  • ThatRyanB
    ThatRyanB Member, Administrator, Community Manager Posts: 603

    Thanks for taking the time to put this on our radar. In order to help the team investigate what might be happening here, would you be able to share your Player Logs?

  • Oxah
    Oxah Member Posts: 63
    edited October 16

    i've had the same issue, it seems that this issue appears around mid game and I get the unreal crasher mention this: Unhandled unhandled exception: exception_access_violation 0x000000000000006c dxgi_7ff933d60000 {0x0000000000000000} + 244125 bytes dxgi_7ff933d60000 {0x0000000000000000} + 243320 bytes dxgi_7ff933d60000 {0x0000000000000000} + 242765 bytes kernel32 {0x0000000000000000} + 190679 bytes ntdll {0x0000000000000000} + 574780 bytes. I did not have any issues before the update.

    https://forums.bhvr.com/dead-by-daylight/discussion/comment/4015008#Comment_4015008
  • DaPhilbo
    DaPhilbo Member Posts: 2

    I am having a similar same issue since the update. When I am into the game, no matter if it is killer or survivor, the first few minutes everything is normal and suddenly my game freezes and the only thing I can do is to press escape and quit the game or wait a few minutes and then i sometimes get disconnected automatically, but not always. Most of the time the freeze starts when interacting with something like a hook, a chest or while repairing a gen. Then, I still can hear noises around me, but my game is frozen and most of the time, I am stuck in the animation. It is immensly frustrating, because I also did everything you mentioned in your comment and also contacted the game support. They told me several things to fix on my computer, but nothing worked like you said above. I also don't think that this is an issue with our hardware because I am playing the game since 2017 and never had problems like this. I also tried starting the game with -dx11, -dx12 or normal, but nothing works (this helped me years ago when many people had a game crashing problem). I hope, when an update releases, that this will be somehow fixed, because I cannot play the game anymore without dcing every match and getting penalties for it.