http://dbd.game/killswitch
Bug reporting via third-party provider - are you serious ???
"To make a bug report please head over to:
https://app.betahub.io/projects/pr-5642738318
Once you have signed in, on the right hand side you can use the "report bug" button to be able to fully report the bug you've encountered. Thank you."
So, you're forcing us to go to another website of a third-party provider and sign in if we want to report a bug from now on? You must be joking, right?
Comments
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ye i wont be doing that. its bad enough the devs dont do any bug testing and just release content then expect the players to do their job for them by finding bugs and issues…. i wont be signing in to a 3rd party site to do it.
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No they are using a better way of reporting bugs that some random forum where they can update the status of it way easier. Sorry but this forum bug reporting was always not good way to do it in anyway. There was no point to have some mod adding it to the real bug report system they have in the house. Now it seems this thing can way easier to move to that one or they are using that as the main one so no need to jump through hoops.
Just to note that its also way better way to report them as its way easier to add videos and pictures where you can even edit those pictures after uploading so you can mark what the problem is.
This is step to better visibility to the players of what is happening and what is being fixed than the old I heard someone state in a thread somewhere in the forum or bug reports that this is getting fixed. Old does not mean good or better it just means old.
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to be fair: DBD has a lot of moving parts. from a software developer/IT perspective, a platform like this is actually pretty crucial in trying to find hot spots and make priorities out of things that otherwise may be difficult to find, or gets missed during QA.
while it is their job to find bugs before they release a patch, this helps speed up that process a bit. i think this is also part of their attempt to be transparent about what is being addressed. it's a good step in the right direction.
you don't have to use this form either. they also encouraged that you make a report in their discord as well.
the forums were good for this while there was a little less going on, but now that there's so many issues coming up, the forums are limited in information for what the community can see and they can't accurately show the status of things that are getting addressed. i say this is fine and kind of necessary given the magnitude amount of issues going on.
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Yeah having it done through discord of all places and now...another website?, is just not ideal.
Just focus on trying to keep it in the game or in the forums, idk why we need to go 5 different steps and most platforms to do so.
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This is exactly the reason why we have it - and it also integrates into our systems!
Forum bug reporting was never a good tool, we've wanted to move away from it for quite some time, forums are just not designed for that. Having a tool like this is ideal, it not only takes reports and integrates them into our systems, but also acts as a known issues board in a way, also when you are creating a report, it is able to mark as duplicates etc, which is a big time save and allows us to offer a much better service.
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Not to mention that the duplicate report is even linked to the original report as I noticed recently so even another plus so they can easily access both reports information.
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Yeah I'm not doing this either. I'm tired of everything requiring 100 different accounts these days.
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You can integrate them yourself, stop expecting your consumers to work for free and do data entry on a problem you made by not testing properly.
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the whole point of this system is to replace the forums and make bug reporting more efficient according to them. how are you expecting them to be able to accurately track the presence of bugs from a game that has over 500,000+ functions and lines of code, not even counting issues that the game engine itself can cause?
problem tracking is not efficient with forums, point blank. forums are a communications platform, not project management software. this workflow is for assisting the engineers and programmers to help them do their job more efficiently while adding the benefit of transparency for the users.realistically, how and what do you expect out of bug reporting when bug reporting itself IS data entry, and you don't want to do it? it is what helps them support the game in the first place. do you not want them to even remotely try to make your experience with the game more tolerable?
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i was going to report a bug and it took me to this screen where it was like "report a bug" so i clicked it and it was like please create an account LMAO i aint doing all that… misleading ass bug report system. is bhvr corrupt? are they selling peoples data behind the scenes?
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This forum is limited by provider, so they can’t make clunky reporting system here better.
But honestly, I expect game itself having some kind of bug reporting system rather than website usage (same with stats tracker)
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I dont want to work on a game i paid to play. When you work you are supposed to get something. Maybe they could give shards or something for actual useful ones. Im not working for free, and neither should you.
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you're right to want to receive an experience in which there are no bugs present in the product you bought and paid for. you're also not expected to contribute to anything if you don't want to. however, you paid for a license to have access to a live service, not a finalized product. this live service is subject to many changes that may or may not impact your experience using said product. the product may have oversights, in which the developers of said product may rely on external feedback to improve the user experience. no product is perfect, and feedback helps said product improve if its applicable. you're not entitled to compensation for providing external feedback. this is standard with live services or products that are receiving support. technically, behaviour also is not obligated to listen to your feedback either. but they are providing you an opportunity to say something about their product in order to help them improve it.
there's also a double-edged sword with providing compensation for bug-hunting. putting an incentive behind bug-hunting encourages feedback, but can also encourage false reports or misrepresentation of issues. this can burn resources if something is misreported, which takes away from being able to address other issues that can be more pressing or increases risk of addressing an issue incorrectly and making it more likely to break something else. that's probably why bug bounties are not often done by companies. regardless, this is all a choice that they are not obligated to make.
if you buy intuit's turbotax, which is technically a live service product, and you encounter an issue, would you not contact them for support or provide information about your issue? do you expect them to pay you for reporting an issue to them? this still falls under "working for free" in your case, but because it is something more important by relating to your taxes, you would be much more inclined to provide the information to them to resolve your issue. bug reporting is no different.1 -
Holy airball, can you glaze a company any harder that that? Turbotax is a tax document, this is entertainment. Stop making excuses for them, and tell them to fix the game. There are bugged characters that have been bugged since release, (knight, houndmaster).
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i didn't know offering a different perspective and playing devil's advocate was considered "making excuses" and "glazing" nowadays. turbotax was additional context to what i'm trying to discuss with you.
the developers are at least making an attempt at fixing the game. they're also offering a resource to allow you to offer feedback.they can't fix something that they also don't know is there to begin with. that's one of the reasons for why this system exists. to acknowledge and to show progress where people are asking for it. if you don't want to participate, you are not obligated to.
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Yeah I don't understand people who keep complaining about some bug in the game and then don't even bother reporting it. Like even if they experience the bug often does not mean most other players do. This game is surprisingly complicated game with a lot of different things that can get bugged several ways.
I have seen some content makers complaining of bugs that have not been fixed but they don't take the time to even report it. Then some point somebody that watched them reports it but then there is no logs or anything because those are in the streamers computer and fan can't even give those and the id is wrong too because the reporter is not the person who experienced it so behavior can't find the match from their servers logs.
Then we have those that report things that are not bugs. There is currently a report of someone reporting that Overcharge is not working correctly when their description of how it should work is not correct as they are describing Eruption perks effects. Then we have several of those that state that their customization items or some of them are missing when they only have somehow some filters on that cause them to not be shown. This also shows quite a lot don't know what is a bug and what is not. The customization not showing up would be maybe few minute figuring out the problem on the screen checking all options you have to get it to work. That would be what I would do in that situation first myself.
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ThThis Game has an insane amount of bogs. You want me to spend 10-15 minutes reporting? For what? They could EASILY make a blank format where you talk, dont need a profile and have an LLM data entry. Asking your consumers to work for you is ballsy when they already bought the product. Furthermore, reporting bugs and behaviors never feels like it does anything.
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so from what im understanding, you want a flawless product on a silver platter, 100% of the time, because you paid for a license to gain access to a service that sees changes every month? you don't want to put in any effort to help BHVR identify issues while they're giving you the opportunity to do so.
yes, the game has many bugs because they are working with a code base that is based off of a very old version of unreal engine. yes, they have had their issues with patching things on time. but this has nothing to do with the fact that you are insinuating that you want your cake and to eat it too. rather than being open to helping, you wrote a complaint on the forums about a system that isn't only for you.
when you bought your license, you agreed to all the terms in the EULA, including BHVR reserving the right to make any changes as they see fit.
C. Updates: Possible Setbacks and Loss of Data
IMPORTANT: BHVR MAY FIND IT NECESSARY TO MAKE UPDATES, OR RESET CERTAIN PARAMETERS TO BALANCE GAME PLAY AND USAGE OF BHVR SERVICES. THESE UPDATES OR “RESETS” MAY CAUSE YOU SETBACKS WITHIN THE RELEVANT GAME AND MAY AFFECT CHARACTERS, GAMES, GROUPS OR OTHER ENTITLEMENTS UNDER YOUR CONTROL. BHVR RESERVES THE RIGHT TO MAKE THESE UPDATES AND IS NOT LIABLE TO YOU FOR THESE CHANGES.
they technically don't have to do anything for you. they're not obligated to resolve bugs as per this specific paragraph. but they're still putting in effort to communicate and improve the product where they can anyway by adding a service that streamlines their workflow while being transparent to the end user.
you don't have to do anything, and you're not obligated to promote feedback. that's perfectly fine. but encouraging people to not help because "BHVR is responsible for everything" is an unhelpful mindset and can actually harm the game even more than it already has been with some of the poor decisions they made.
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doublepost, but i agree. part of why everything is such a mess is because of the lack of tangible effort from everyone: from those who expect BHVR to wave a magic wand, and from BHVR's lack of being proactive when it matters. it's amusing but also somewhat sad to see because this is replicated almost anywhere you go.
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Its the sad reality of the current society with no patience of any kind. Some people expect everything to be ready and that they would not have to lift a finger to get something done. Its sad to see but thats where the society seems to be moving towards. In reality nothing is ever really ready and sometimes you have to do something to get it how you like it. The world is not existing for you it exist despite of you.
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very well said. :(
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Im so happy the bug reporting could be made better AND with video support too.
I hope we can enter a new golden age of getting bugs fixed.
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If it integrates in your systems, why are we supposed to login into a third party program? Why is BHVR unable to use a client-integrated support system like any other game can accomplish? Why should the commnuity be forced into third party programs that just grab my user information?
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Wowww you make so many excuses for them
Its not too much to except you bought something and it works.
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Replicated where? There are tons of games and DLCS that release without being buggy piles of mess. Knight and houndmaster are still bugged as I am writing this.
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and you're trying to defend the fact that you believe that BHVR is entirely obligated to conform to your unique expectations as an individual, by claiming that i am (somehow) making excuses for them. i am merely presenting a reality to you. excusing them would be forgiving them entirely for their wrongdoings. as far as i'm concerned, trying to improve a system is not a wrongdoing but rather an optimization, so i don't know where you are getting this from?
the replication i'm speaking of is in our current society, not just the video games you play. you see this in fast food services, governments, industries, and even in personal relationships. there's a specific subset of people that will do everything possible to make sure that they are not held accountable for anything they do. what i was talking to @Wezqu about is outside of what i was discussing with you.
trust me, i understand your position. i agree that, when it applies, a company should be responsible for things that go wrong that clearly could be prevented from the very beginning and that the customer shouldn't bear the responsibility or the burden of a mistake. i don't agree, however, that a company shouldn't improve things when they have the opportunity to do so and shouldn't ask for feedback. being shortsighted spells disaster not just for them, but for the customers that want their product and its quality.
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Excuse Them? You buy something, it should work. End of story. Stop with this equivocation and broad generalizations. I have bought eevery killer. I cant reliably play every killer because they didnt bug test. Now they want me to bug test for them. What on earth is so hard about this to understand? You want to be an intern that pays to work somewhere?!?!
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you are doing the equivalent of QA and bug testing from the very start if you ever offered feedback to BHVR by any means. i fail to see the difference.
once again i will repeat myself because i don't know how to make this any clearer to you: i do not disagree that the burden of quality testing and mistakes should be placed on the customer. i disagree that BHVR is not allowed to make the process of providing feedback and communication easier.
since you are hard pressed on accusing me of making excuses for BHVR, then i'll go ahead and make an excuse for them. :)
respectfully, BHVR does not care about your emotions regarding these changes and this is not going to change anything, because this isn't about you. no company that focuses more on growing every day cares about what you choose to not do in spite of their decision.
and rightfully so, because it is people like you that hamper progress. you seem like the type of person to complain about something being an issue, but take no steps to resolve them and instead wait for someone else to address it because "it's not my problem/has nothing to do with me". whether you like it or not, sometime somewhere, something is always going to require community effort to make a difference. what BHVR chooses to do with this is up to them, just as it is up to you as to whether or not you even bother to try to help.
you can do what you want. nobody is forcing you to " work", nobody is telling you to offer feedback. but do not complain when something you care about is broken and it continues to take 20 years for BHVR to make it right, like some issues already have for a combination of reasons.
it is individuals like you that give companies an excuse to be detached and tone deaf to positive changes, rather than capitalizing off of opportunities to hold them accountable.
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It's a live service game. I'm not in the habit of making excuses for this company's ineptitude but you can't expect everything to be perfect all the time with a constantly evolving product. You bought every killer? Cool, that's new content constantly being added. If you want that endless new content, you have to accept they'll be hiccups. It's really not that big of a deal to help by pointing stuff out to them. Do they need to fix faster? Yeah, absolutely, but this is an attempt to gather data better and do that, because the forum bug reporting system is terrible.
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I think the elephant in the room here is that even with this objectively superior system, will the extra effort on our part to go make an account and post bugs make any real tangible difference in the long run? There are already over 400 bugs listed on that site. How many will get fixed? How many will break in the process? Will the game look or feel any different in the end?
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Not all of those are even bugs and some are bugs they are not going to fix as there is some that you can say is a bug but does not effect the real gameplay of the match and is so niche to get to happen that there is no point to fix those at all. Some of them are people literally missing what perk does by mixing it with another one. Some of them are tech issues and some are connection issues that mostly has nothing to do with bugs. Not to mention those bugs that have been reported several times. There is at least three bug reports on about moss texture floating in air in one of the Yakamoto Estate realm maps.
How do I know this? I check most reports there because I am curious of what interesting bugs people find and have reported several myself last one was of bots not being able to start healing a survivor who is already being healed by another survivor.
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So we need to :
Report it in the endgame match screen,
Report to the forums,
Report it on their discord server,
Report it on their twitter account,
And then report it on their betahub bug report..?
Then there's the question why some things take months and years of fixing, no matter the severity.
Kaneki's kidnap took 4 months to fix.
Fog-vials have yet to be fixed and are left to rot.
then theres the much older list of killer bugs that arent fixed or say have been fixed but somehow still break again, like slingers chain breaking faster than it should.
Why would reporting it on more platforms, do anything?.
I ask because, if the precious platforms dont seem to work, wouldnt that suggest it being an internal issue?.
In my perspective, reporting on the bug report section, seem'ed to work fine for me. I wish that would've been expanded instead of just adding another website,
For example, if people used the same keywords, the website would suggest checking out the unfinished open threads to see if its the same issue and post on it or make a new post.
Another worry is, there have been cases where reports have just been outright ignored, like trickster seizure bug, where the cut effects would flash the screen.
Which just leads to the question, what would doing another platform do?.
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The simple answer is that there does not need to be other people in the between moving the bugs to the inner bug reports platform they were using. That was literally what was happening when mod said they brought it to the devs attention. Now with it being in same place where they most likely keep the inner bug reports they don't need to have middle men moving information that they can now easily check themselves. Also the forum never had anyway of marking bugs to be important or what is higher in priority than some other bug now its done automatically by the system. There is tons of things on the new system that beats the bug reporting on forum that is literally one of the oldest and in reality worst ways to report anything. The reports being ignored is literally because of the not optimized way it was done with forum posts as if nobody ever moved them to the "real" bug reports they are never really fixed as there is no knowledge they exits. The change was to streamline the bug reporting and in my opinion that was the right choice as the forum or where ever reporting was clearly not working.
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