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New console, Same account, lost half of characters

I’m not sure if this is a bug but I recently got a new Xbox and what not, but I recently downloaded DBD again and when I go to play the game I’m missing half of my survivors and killers. I bought every single chapter and now it’s wanting me to buy them again? Also they still have there cosmetics and perks unlocked but they are all greyed out and saying I don’t own them….. Also if I go onto my other Xbox (the old one) where I’m logged into my same account all the characters are unlocked and bought….. please help, thank you

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