Dedicated server is not responding; disconnecting...

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  • GoldenXan
    GoldenXan Member Posts: 3
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    Every. Single. Day. At least once a day. A persistent problem that has happened over quite a few years with many different people. So little communication from the devs about this issue. It is an absolutely known problem.

    I would very much appreciate at least adjustments to it, if not an outright fix, such as adding no matchmaking penalty, or giving you score for up the point you played, or not consuming the add-ons and offerings you made, or not cancelling the progress you had on your challenges on the match...

  • GoldenXan
    GoldenXan Member Posts: 3
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    Here's another log from today's instance of disconnect. So disappointing.

    Please acknowledge it in some way so that we can feel hope that it is being investigated, and the share of players who face this issue are not being ignored.

  • OrangeBear
    OrangeBear Member Posts: 2,510
    edited November 2023
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    Starting to think this simply might be a server side issue. I used a VPN to connect to canada and i played a few games on my 2nd account cuz im banned for 2 days on my main (completely because of this issue btw, i do not rage quit) and despite having bad signal, i am not having the connection problems i am having when connected to my local servers.

    For as long as i have been having this issue there's also been an issue where the game has moments of extreme lag, red signal red ping but only for a few seconds and then the game is back to normal. My theory is some servers have a problem where players can be intermittently disconnected. And sometimes it happens for too long to the point where you get kicked from the match.

    I think this because i see something similar happen in the menus sometimes, i go to the rift screen, it takes forever to load, i go back, i am stuck in the menu it's taking forever to load, then after like 10 seconds it's back.

    This doesn't happen for me in the two other games that i play. It's a DBD issue.

    So therefore using a vpn to change your location which means being connected to a different server (i checked the other people in the lobby, they are also in canada and or US) possibly might allow you to avoid the issue.

    I chose canada because that's where BHVR is based so i assume the servers will be the most stable because if the devs play on those servers they will notice if there's a problem with those servers specifically.

    I can't yet be 100% on this theory but it seems like the only explanation that makes sense at this time.

    It's not software, reinstalling the game and the operating system doesn't fix it.

    It's not hardware, it happens on all platforms.

    It's not my network, i've tried to improve my connection as much as possible and use a VPN for your local servers and it doesn't fix it.

    It's not account related, you can try steam library share.

    It being a server side issue would also explain why it only happens to some people and not others.

    Also i know deducing that it's a server issue from the error message looks dumb but the reason why i initially thought it might not be a server side issue is because it doesn't happen to everyone, and also from streams i've saw i am the only one disconnected when it happens. Also, BHVR in support tell everyone who reports this to look at troubleshooting first (fortunately for me after i told them i already tried that they accepted it as a bug report but i know most other people end up being told it's their issue)

  • OrangeBear
    OrangeBear Member Posts: 2,510
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    I explained to support what i have in my previous comment and this is what they said

    "Hello (my name),

    Thank you so much for getting back to us with additional information regarding the issue's possible cause and solution, we really appreciate it.

    The team has been made aware of this and we will be looking into the matter. However, please be informed that I won't be able to keep in touch with you to provide any updates, but I assure you that we will strive to deliver a better gaming experience.

    If there is anything else that we can help you with, please do not hesitate to reach out to us again.

    Wishing you a pleasant day ahead,"

    (support agent's name)

    So i guess now all there is to do is wait.

    Meanwhile i having continued playing some on a VPN connected to US East (whilst playing from the UK) and i have not had any disconnections despite being at yellow/red signal.

    So if you are on PC i do recommend trying this out if you have the issue and reporting back your findings.

    If you are on console there are ways to apply a VPN to your router but i have no idea how to do any of that unfortunately.

  • Ziza
    Ziza Member Posts: 20
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    I've found a fix for this, reset your router to factory settings, this can be done either by the routers software or by hitting the small hole on every routers carcass, then enter all your ISP ID and Password, this fixed the issue for me, and ive tried everything, fropm fowarding ports etc. hope this helps someone.

  • OrangeBear
    OrangeBear Member Posts: 2,510
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    Thank you so much for sharing. I've reset my router to factory settings now, hope it works 🤞

    Sadly must report on my end that my VPN trick stopped working. Even on US server i got the dedicated server error twice in one day. So i guess it's not a server problem. Now i look like a fool 😔

  • OrangeBear
    OrangeBear Member Posts: 2,510
    edited November 2023
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    So this did work for first 2 days but then it started happening again. I can't play a custom bot match at all because it keeps disconnecting shortly into the match.

    I notice that for whatever reason i am getting extremely poor upload speeds (around 500 kbps, it should be around 5-12 Mbps for me) factory resetting it seemed to fix it temporarily but it's back to how it was and i am not changing any settings.

    An engineer from my ISP is coming to look at my internet tomorrow so i hope they can fix it.

    But yeah it's probably not a server issue. But other people in this thread have already tried fixing their internet and that didn't work either.

    I really don't understand this issue at all ☹️

    I'm just gonna have to keep trying things until it works.

    But once again i really do appreciate Ziza's comment since it did help me towards solving the issue.

  • Ziza
    Ziza Member Posts: 20
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    i hope you get it sorted out, i happened to me again but i recently changed my internet speed and modem to a more recent one since then i literally only happened once, you can also try unblocking some ports on your modem/firewall

    • TCP local port 27015 (default): SRCDS Rcon port
    • UDP local port 27015 (default): gameplay traffic

    theres also these ones for DBD got them for the port fowarding site

    TCP: 27015-27030, 27036-27037

    UDP: 4380, 27000-27031, 27036

  • Ziza
    Ziza Member Posts: 20
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    humm i dont know why my previous comment was deleted but you can try port fowarding steam multiplayer ports, you can add the address to your router or firewall (router works better because it applies to everything) i recently switched my internet speed and got a new router a more modern one, since then it literally happened just once, i hope you get this sorted out, if i find anything that can help you guys im gonna post it.

    Dedicated or Listen Servers

    • TCP local port 27015 (default): SRCDS Rcon port
    • UDP local port 27015 (default): gameplay traffic


  • OrangeBear
    OrangeBear Member Posts: 2,510
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    Hey, thanks.

    After my ISP came round and adjusted my internet setup (some cables were in the TV box instead of the router etc) and also installed a wireless signal booster. My internet issues have been resolved i have not had this error in a week.

  • RecKLEssNuggets
    RecKLEssNuggets Unconfirmed, Member Posts: 1
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    Just had the same thing happen here y'all, if you're on steam i just went ahead and deleted cache on steam and went back in to press play

  • EasternSpock
    EasternSpock Member Posts: 48
    edited December 2023
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    Oddly enough, this stopped happening to me. I wish I had some fix to share, but nothing about my internet changed as far as I know, made no adjustments other than what I had already tried several times (cache clearing, port forwarding, etc.) - and seemingly no revelations in all my messages with support. It's possible that something I did resulted in the fix but it's difficult to say because I tried a lot of different things and played pretty sparingly before I took a break.

    When it was bad it was happening every single day, multiple times a day, and that seems to be the case for others as well. I took a break feeling like I'd reached a bit of a dead end in July. Some time around Sept/Oct I started playing regularly again and it has only happened one time in the past few months and I played a ton during October.

    I'm glad it stopped for me but it is very frustrating that there was no solid explanation as to why it was happening, and no obvious indication of what caused it to stop happening. Sorry to see that it's still an issue for some.

  • davekc41
    davekc41 Unconfirmed, Member Posts: 7
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    This is still happening. I’m on PS4 in the UK and I’ve just had it happen yet again. I’ve noticed that last two times was when unhooking a survivor but it makes me not want to play at all and take advantage of the event and double bloodpoints as the server issues can just disconnect me and potentially apply a ban. It’s happened 3 times in almost as many days.

  • eisenbuns
    eisenbuns Member Posts: 86
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    Really can't believe we started this thread in June 2023 (after experiencing issues from March 2023 onward) and this still isn't resolved. Getting kicked game after game. I thought we had a coordinator at one point? I see mods are closing other threads with this problem claiming it's a technical issue, which is very helpful! Let us not forget that this was marked as an 'acknowledged' bug at one point in time and many, many people have jumped through hurdle after hurdle to 'fix' a client-side internet issue that doesn't exist.

  • Wikimancer
    Wikimancer Member Posts: 6
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    I came here yesterday (Jan 15) because I started encountering the issue again, and it's still going on today (Jan 16). As with others, I've tried fixing it on my end (resetting modem, etc.), to no avail. And, unfortunately, BHVR's system punishes me for their own disconnects, so I keep having to wait between queue-ups for maybe-full-or-maybe-incomplete matches. :-\

  • crystalkitti
    crystalkitti Member Posts: 363
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    Just had it happen again, as it has several times before. Not that it matters, but it was a double-Iri Myers on Lery's. The last gen was nearly done, and not only did it boot me, but it actually gave me a matchmaking penalty of 30s. I have never once DC'd from a game in progress, I should for sure not be getting penalties. Only times I 'leave the match' is when the servers boot me for no reason. This is frustrating. 😓 Please fix this error!!

  • disgruntled32
    disgruntled32 Member Posts: 31
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  • disgruntled32
    disgruntled32 Member Posts: 31
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    Still happening for me on ps5


  • SkylarPup
    SkylarPup Member Posts: 108
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    I reported this issue and was told this was a Tech Issue.

    This isn't a tech issue and there is something going on with the servers. It happens to me daily. I am not sure what is going on with the East Coast US Servers but it seems to be having problems.

    https://forums.bhvr.com/dead-by-daylight/discussion/406289/disconnecting-from-servers#latest

  • CECtheRonin
    CECtheRonin Member Posts: 5
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    Same. It's a problem for us on the West Coast as well. I feel like Behavior is giving us the runaround without actually addressing the problem.

  • theoracle44
    theoracle44 Member Posts: 47
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    Been experiencing this on and off for the best part of a year now. I have tried reporting it but have been told that it's a technical issue like many others here. I can't play a match without getting disconnected at the moment.

  • FixTheGame1
    FixTheGame1 Member Posts: 2
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    it’s June 2nd, 2024 and this issue has not been resolved after current update!!!!!! It happened to me multiple times this week. Now I can’t play for 29 FREAKING MINS !!!!!!!!!!!!!!!!!!!!! Idk why this is still happening. I get penalized for the crappy server messing up. I was planning on streaming my first video live playing Dead by daylight, but after going through this crap; something that should have been (FIXED) by now, I changed my mind on it. It’s a freaking shame I can’t enjoy a game I’ve spent too much money on.

  • n000b51
    n000b51 Member Posts: 492
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    68 upvotes. Not bad.

  • ArcT
    ArcT Member, Alpha Surveyor Posts: 84
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    Any time that somebody on the dev team would like to look at this, it's six plus months overdue.

    And after being kicked by your garbage netcode three games in a row, including one where it loaded in and every single player had a red ping and two DCed within 5 seconds before I also got "Dedicated Server not responding", getting real goddamned sick of YOUR garbage netcode and servers penalizing me.

  • ArcT
    ArcT Member, Alpha Surveyor Posts: 84
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    There are reports about this almost every single page going back dozens.

    Fix the issue, or at least provide a more useful error message. Your servers arbitrarily kicking people out of games and then slapping them with disconnect penalties, if AND ONLY IF they were playing survivor at the time, is just goddamned astonishing implementation of netcode. No other multiplayer game I play has this much instability, so I am exceptionally doubtful that it is a technical problem on my end, nor anybody else's, to be this pervasive and constant of an issue.

  • ArcT
    ArcT Member, Alpha Surveyor Posts: 84
    edited June 26
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    I'll be happy to bump this once a day, each time that I see this error.

    Which once again, I saw two more times today.

    Getting really incredibly truly tired of this crap, which I do not see in literally any other game, or even DBD until a few months ago.

    Post edited by ArcT on
  • sausage11
    sausage11 Member Posts: 88
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    Same issue here. I experience it at least once a day. Very annoying. Playing on Steam and EU servers.

  • ArcT
    ArcT Member, Alpha Surveyor Posts: 84
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    Another day, another inexplicable "dedicated server not responding".

  • nickoli2233
    nickoli2233 Member Posts: 93
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    Today I had this happen twice in a row. Once in the middle of a match another after the game took three minutes to load in. Thank you BHVR, very cool.

  • sausage11
    sausage11 Member Posts: 88
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    Yup, happened to me again. 3 times this week now. Always when I play killer and ALWAYS when the match was right about to end. Lost all my points ofc, while the survivors go out with all their rewards and BP. As it is MY fault that BHVR's servers are unstable. Such a joke. Fix your EU servers BHVR.

  • PogbertChamperson
    PogbertChamperson Member Posts: 136
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    My biggest gripe is if you offer a white/black ward to protect your items/addons you will still lose them if you get this error. Rip my 5th year flashlight )':

  • bogwitch69
    bogwitch69 Member Posts: 50
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    this has happened to me three times in the past HOUR. it happened literally just as i was about to escape and i called it quits for the day. love losing everything because of something out of my control.

  • sausage11
    sausage11 Member Posts: 88
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    Happened to me again :) So 2nd time for today. I was about to do my daily as Huntress, got to end game with 2 kills and then the game froze suddenly again. Dedicated server error. I'm going off for today, and idk if I really want to play with this bug anymore. All my progress from the matches are gone.

    BHVR FIX THIS SERVER ISSUE. WHAT ARE YOU DOING AND WHY IS NOBODY FROM THE DEVS SAYING ANYTHING ABOUT THIS?

  • ArcT
    ArcT Member, Alpha Surveyor Posts: 84
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    Was in the game for maybe 20 seconds and then it DCed me.

    Just absolutely amazing.

  • ArcT
    ArcT Member, Alpha Surveyor Posts: 84
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    Fix the damn servers.

  • MechWarrior3
    MechWarrior3 Member Posts: 1,639
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    same for me. They’ll find a solution soon 😊

  • Anci___ent
    Anci___ent Member Posts: 5
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    (Google translate)Surprisingly, I have had this problem since April-May. Every 1-5 matches the game freezes and throws out with this error and gives a ban. But what is even MORE AMAZING is that this problem does not occur when using GeforceNow cloud games. You can probably be kicked out of a match once every 3 months and you won’t even get a ban. Why is this? And yes, I looked everything on the Internet, nothing helps. I think sometimes the Windows can be changed, but I don’t think it will help.

  • sausage11
    sausage11 Member Posts: 88
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    The devs should really acknowledge this issue. It's still happening to me.

  • Killer_Queen
    Killer_Queen Member Posts: 87
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    PS5 and in AZ, been happening here too, just happened and I was doing well 😞

  • ArcT
    ArcT Member, Alpha Surveyor Posts: 84
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    I should note that it hasn't necessarily stopped happening for me. I've just stopped playing since the anniversary.

    And zero dev response to the dozens of logs posted in this thread for months after asking for that to be done.

  • sausage11
    sausage11 Member Posts: 88
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    @Devs why do you guys ignore this?

  • n000b51
    n000b51 Member Posts: 492
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  • sausage11
    sausage11 Member Posts: 88
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    There actually is proof that hackers can disconnect you from the server. Have a look especially near to the end.